At PulsePixel, we aim to establish clear project expectations before work begins. Because our digital services involve time, planning, creative work, development and project resources, refund eligibility may depend on the stage and circumstances of the engagement.
Policy Overview
This Refund Policy applies to payments made for PulsePixel services unless a separate written agreement or project proposal establishes different terms.
The specific payment and refund conditions for a project may be defined in the applicable proposal, statement of work, invoice or written agreement.
Project Deposits
Some projects may require an upfront deposit before work begins. A deposit may reserve project capacity, initiate planning and cover initial strategy, design, development or other project preparation.
Unless otherwise agreed in writing, deposits are generally applied toward the agreed project scope and are not automatically refundable once project work or preparation has begun.
Project Payments
Project payments may be structured around deposits, milestones, deliverables or agreed payment schedules.
Payments become associated with the work performed and resources committed during the applicable project stage. Any payment schedule agreed in writing will take precedence over general website information.
Cancellations
If a client chooses to cancel a project after work has started, PulsePixel may retain amounts corresponding to work completed, project preparation, resources committed and approved expenses.
Any remaining amount that may be eligible for refund will be evaluated based on the applicable project agreement and the stage of work at the time of cancellation.
Cancellation requests should be submitted in writing so that the project status and applicable financial obligations can be reviewed.
Refund Eligibility
A refund may be considered when a payment was made in error, when a duplicate payment occurred, or when a written project agreement specifically provides for a refund.
Refund requests are reviewed individually based on the circumstances, project agreement, work completed and applicable obligations.
Submission of a refund request does not automatically guarantee that a refund will be approved.
Non-Refundable Work
Work that has already been completed, delivered, approved or materially developed may not be eligible for a refund.
This may include completed design work, development work, strategy, research, consultation, content preparation, configuration, project setup or other services that have already been performed.
Approved Refunds
When a refund is approved, PulsePixel will communicate the applicable refund amount and processing method.
Refund processing times may vary depending on the original payment method, financial institution or payment provider involved.
Any applicable third-party processing fees or non-recoverable transaction costs may be considered when determining the final refund amount where permitted by the applicable agreement and law.
Third-Party Costs
Projects may involve third-party expenses such as hosting, domains, software licenses, plugins, APIs, subscriptions, advertising platforms, stock assets or other external services.
Third-party purchases are subject to the refund and cancellation policies of the respective provider and may not be refundable by PulsePixel.
Chargebacks
If you believe a payment has been processed incorrectly, please contact PulsePixel before initiating a payment dispute or chargeback where reasonably possible.
We will review legitimate payment concerns and attempt to resolve them directly. Unauthorized or unjustified chargebacks may result in the suspension of ongoing services while the matter is reviewed.
Disputes
If you have a concern regarding a payment, project cancellation or refund request, please contact us with the relevant invoice, project information and details of the issue.
We will review the matter in good faith against the applicable project agreement, payment records and work completed.
Policy Changes
PulsePixel may update this Refund Policy from time to time to reflect changes to our services, payment processes, business practices or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
A project-specific written agreement may contain refund terms that differ from this general website policy.
Contact Us
If you have questions about a payment, cancellation or refund request, contact PulsePixel and provide the relevant project or invoice information.